Privacy Policy
Laundry House NY, Inc. — Privacy & Messaging Policy
Last updated: June 10, 2025
Laundry House NY, Inc. (“Laundry House,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy & Messaging Policy explains how we collect, use, disclose, and safeguard your information—especially phone numbers—when you interact with Laundry House online, in‑store, or through our mobile messaging programs.
Valid physical address available upon request by emailing clean@laundryhouseny.com.
- Information We Collect
- First and last name
- Email address
- Mobile phone number
- Account activity such as machine usage and stored‑value deposits
- We do not collect or store full payment card numbers. All card data is processed securely by a PCI‑compliant payment processor.
- How We Use Your Information
- Provide self‑service laundry and stored‑value card functions
- Send transactional alerts when your washer or dryer finishes
- Deliver promotions, surveys, and store updates
- Analyze usage trends and improve our services
- Respond to customer support requests and legal obligations
- SMS and Email Messaging
- Opt‑in: You join by completing any Laundry House web or QR‑code form or by registering your card at our in‑store kiosk and checking the consent box.
- Message frequency: Transactional alerts occur as triggered by your activity. Marketing messages are sent one to fifteen times per month.
- Your choices: Reply STOP to cancel. You may also email clean@laundryhouseny.com to opt‑out.
- Required disclosure: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services is permitted. Msg & data rates may apply. Message frequency varies.
- Data Sharing & Service Providers
- We share information only with vendors who enable our operations and messaging. These vendors are contractually barred from using your information for their own marketing. We never sell or rent customer data.
- We share information only with vendors who enable our operations and messaging. These vendors are contractually barred from using your information for their own marketing. We never sell or rent customer data.
- Security
- We use industry‑standard encryption in transit and at rest, role‑based access controls, and routine audits to safeguard your information.
- We use industry‑standard encryption in transit and at rest, role‑based access controls, and routine audits to safeguard your information.
- Children’s Privacy
- We do not knowingly collect personal information from children under 13. If we learn that we have done so, we will delete it promptly.
- We do not knowingly collect personal information from children under 13. If we learn that we have done so, we will delete it promptly.
- Data Retention & Your Rights
- We may retain customer profiles and message logs indefinitely. You may request access to or deletion of your data at any time by emailing clean@laundryhouseny.com. We will respond within a reasonable timeframe.
- We may retain customer profiles and message logs indefinitely. You may request access to or deletion of your data at any time by emailing clean@laundryhouseny.com. We will respond within a reasonable timeframe.
- Changes to This Policy
- We may update this policy periodically. The “Last updated” date indicates the current version. Continued use of our services after any changes signifies acceptance.
- We may update this policy periodically. The “Last updated” date indicates the current version. Continued use of our services after any changes signifies acceptance.
- Contact Us
- Email clean@laundryhouseny.com or call 929‑295‑4953 with questions or concerns.